American Express: Michael Qualantone
Michael Qualantone is Senior Vice President and General Manager responsible for Global Supplier Relations, Marketing & Products and Partner Network, American Express.
In this capacity he leads a global team responsible for all Business Travel supplier engagements with airlines, hotels, car
companies and limo providers, as well as on-line booking tool providers and
Global Distribution Systems (GDSs).
Additionally, the Travel Partner Network consists of strategic
relationships with key franchise partners around the world in provide
outstanding support and service for our clients and travelers.
Mike has also assumed expanded responsibility for Global Marketing,
Product Development and Innovation, as well as internal and external
Communications. In this capacity he’ll lead a global team in the maintenance
and development of products and solutions that deliver core and enhanced
service, savings, and control. This role
also includes innovative and strategic efforts such as mobility, MI, and
customer value programs. The
Communication team leads all industry, media, and social media channels.
Previously, Mike was Vice President, Client Services Group, bringing together key Operational and Client Management aspects of the organization. He’s spent time both on the client management side as well as in operations as VP, On Sites and Customer Solutions. He’s led operations for both the US On-site servicing and Latin America call centers.
Mike has been with American Express for 22 years and has held various leadership positions within Finance, Travel Back Office, and Business Travel. Prior to his Operations roles, he was Vice President, Global Distribution Strategy, In this role, Mike was responsible for all Travel Distribution matters globally and was integral in establishing American Express’ alternative Distribution strategy, know as TravelBahn DS. Mike is a named inventor on the recent American Express US patent for TravelBahn and its innovative solution.
